Question 1

Do you do wholesale?

Accepted Answer

Yes! I love everything about hospitality and have steered my baking business in the direction of primarily supplying to coffee shops and cafes in the local area. Please pop your details into the wholesale enquiry p(https://www.newforestcakekitchen.com/wholesale)age which will enable you access to order wholesale products through the website. Alternatively, give me a shout a(https://www.newforestcakekitchen.com/contact)nd I will happily answer any questions.

Question 2

Do you make 'free from' cakes?

Accepted Answer

Our small kitchen handles all allergens and is not big enough to have separate areas and equipment for 'free from' baking. 
However, we have a selection of cakes that we can make with free-from ingredients - just head to our shop (https://www.newforestcakekitchen.com/category/general-public)and select the option if it is available on your preferred bake. Please note, that although we are very good at cleaning our kitchen and equipment between bakes, cross-contamination is still possible.

Question 3

How does delivery work?

Accepted Answer

I bake everything to order so ask for as much notice as possible - but at least 3 days. Once you have placed your order (with a note with your preferred delivery date), I will contact you to confirm a date and time for delivery.
If we cannot find a suitable date/time, I will refund your payment.

Question 4

Do you make 'celebration' cakes?

Accepted Answer

No! I love to bake and bake amazing cakes. However, my artistic talents are limited. I, therefore, do not create celebration cakes. Brownie slabs and boxes of cookies make excellent birthday gifts though...... just saying 😉

Question 5

Do you do non-wholesale orders?

Accepted Answer

We do! Non-wholesale orders are not our main focus, however, if there is something of ours that you would like to order in smaller quantities, please get in touch and we will happily try to accommodate

Question 6

How are your cakes packaged and labelled?

Accepted Answer

Our cakes all arrive in food-safe packaging with a full ingredients label. Allergens will be highlighted in bold. 
If you are a wholesale customer, you will also receive a cake display card for each item that you order. This card will list the allergens contained within the cake for your customer's information.

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